🔒 Privacy Policy

Last Updated: November 24, 2025

1. No-Logs Policy

PhazeVPN operates under a strict zero-logs policy. We do not collect, store, or log:

  • Your browsing history or websites you visit
  • Your connection timestamps
  • Your original IP address
  • Your VPN IP address
  • Your bandwidth usage (except for billing purposes on paid plans)
  • Your DNS queries
  • Any data transmitted through the VPN

2. Information We Collect

We only collect the minimum information necessary to provide our service:

  • Account Information: Username, email address (for account management and support)
  • Payment Information: Processed securely through Stripe (we don't store credit card details)
  • Technical Data: Connection logs for troubleshooting (anonymized, deleted after 7 days)

3. How We Use Your Information

We use your information only to:

  • Provide and maintain the VPN service
  • Process payments and manage subscriptions
  • Send important service updates (via email)
  • Respond to support requests
  • Prevent fraud and abuse

4. Data Security

We use military-grade encryption (ChaCha20-Poly1305) to protect all data transmitted through our VPN. Your account information is encrypted and stored securely. We never share your data with third parties except as required by law or to provide the service (e.g., payment processing through Stripe).

5. Third-Party Services

We use the following third-party services:

  • Stripe: Payment processing (see Stripe's privacy policy)
  • Mailjet: Email delivery (see Mailjet's privacy policy)

These services have their own privacy policies. We only share the minimum data necessary for them to function.

6. Your Rights

You have the right to:

  • Access your account data
  • Update or correct your information
  • Delete your account and all associated data
  • Export your data
  • Opt-out of marketing emails (account emails are required)

7. Legal Compliance

We comply with all applicable privacy laws. If we receive a valid legal request for information, we will respond as required by law. However, due to our no-logs policy, we typically have no data to provide.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes via email or through the service. Your continued use of PhazeVPN after changes constitutes acceptance of the new policy.

9. Contact Us

If you have questions about this privacy policy or our data practices, contact us through your dashboard or email support at support@phazevpn.com.

Your privacy is our priority. We built PhazeVPN to protect your online privacy, and we take that responsibility seriously. We don't log your activity, and we never will.